Frequently Asked Questions

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your order.

What payment methods do you accept?

We currently accept PayPal checkout on this site.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

Do I need to create an account to shop?

No. We do not offer customer accounts at this time—you checkout as a guest with PayPal. To check your payment status on our site, use Order Lookup with your PayPal Transaction ID or Order ID and (recommended) your PayPal email.

Can I cancel or modify my order?

You can cancel or modify your order within 24 hours of placing it, as long as it hasn't been shipped yet. Please contact our customer service team for assistance.

What is your return policy?

We offer a 30-day return policy for unopened items in their original packaging. Please contact us for a return authorization before sending items back.

How can I track my order?

For package tracking after dispatch, use the tracking details we send by email (when available) on the carrier’s website. To verify that your PayPal payment was recorded here, use Order Lookup.

Do you ship internationally?

Currently, we ship within the United States. International shipping options may be available in the future. Please check back or contact us for updates.

How can I contact support directly?

You can reach us at 13251172224 or email us at 123068128@qq.com. Please include your order number for faster assistance.

What should I do if PayPal payment fails?

Please verify your PayPal account balance and payment status, then retry checkout. If the issue continues, contact us with your attempted payment time and order details.